Refund policy

 

Last updated: July 14, 2025

At Giggle Nest, we are committed to providing you with a smooth and satisfying shopping experience. While we hope you love every product you receive, we understand that returns may be necessary in certain cases. Please review the following policy for returns and refunds.

1. Eligibility for Returns

We accept return requests within 24 Hours of receiving your order. To be eligible for a return:

i. The product must be unused, undamaged, and in its original packaging

ii. All original tags, accessories, and inserts must be included

iii. The item must be in resalable condition

Note: Returns or cancellations based on change of mind or personal preference are not accepted.

Note: For hygiene and safety reasons, baby care, feeding, and personal-use items are non-returnable.

Electronic toys, RC items, and collectibles are non-returnable once opened.

Replacement is only offered for verified product defects reported within 24 hours of delivery.

2. How to Request a Return

To initiate a return, please contact our customer care team at 0339-9000929 with the following information:

i. Your full name and order number

ii. The item(s) you wish to return

iii. A short explanation of the issue

iv. Clear pictures or videos (if applicable)

3. Proof of Condition — Unboxing Video Recommended

To help us resolve return and damage claims fairly and quickly, we strongly recommend recording an unboxing video when receiving your parcel.

The video should show:

i. The sealed outer packaging

ii. The opening process

iii. The condition of the item inside

This video will serve as proof in case the product is damaged during shipping or has a manufacturing defect, and will help us verify the issue and proceed with a refund or replacement promptly.

4. Inspection & Refund Process

Once your return request is received (and the product, if applicable), we will inspect it to ensure it meets our return policy conditions.

i. If approved, we will issue a refund to your original payment method within 2–3 working days

ii. For Cash on Delivery (COD) orders, we will arrange a bank transfer refund

5. Shipping Charges

i. Shipping fees are non-refundable

ii. If your order qualified for free shipping, the standard delivery fee will be deducted from your refund amount

6. Damaged or Defective Items

If you receive a damaged or defective item, please report it within 24 hours of delivery.
All products are quality-checked before dispatch. Any issue, if it occurs, may be due to shipping.

Based on your claim and verification (e.g. photos or unboxing video), we will either:

i. Replace the item at no additional cost, or

ii. Issue a full refund, including shipping charges

Need Help?

If you have questions or need assistance with your return, feel free to contact us:

📞 0339-9000929
📧 gigglenestpk@gmail.com